tk69 Privacy Policy
Your personal information is completely safe at tk69. Read this policy to learn in detail how we collect, use, and protect your data.
Introduction and Scope
This Privacy Policy ("Policy") applies to all users of the tk69 platform. tk69 (referred to hereinafter as "we", "our", or "the Platform") is committed to ensuring a safe and enjoyable online gaming environment for users in Bangladesh. By registering on our platform or using our services, you consent to the terms of this Policy.
We believe that your privacy is a fundamental right. To that end, tk69 uses industry-standard SSL encryption and strict data protection practices to safeguard your personal information. Our Privacy Policy provides a complete and transparent account of how your data is managed.
If you have any questions while reading this policy, you can reach us at any time through our 24/7 live chat support or by email at ([email protected]).
1 What Information Is Collected
tk69 collects the following types of information to provide services and manage your account:
Identity Information
Information you provide at the time of registration includes:
- Full name and date of birth
- Email address
- Mobile number
- Username and password (encrypted)
- Preferred contact method
Financial Information
Information collected for managing payment services:
- bKash, Nagad, or Rocket account number
- Transaction history and amounts
- Deposit and withdrawal records
- Identity document information required for KYC verification
Technical Information
Information about your device and connection:
- IP address and device identifier
- Browser type and version
- Operating system
- Login time and session data
- Cookie and local storage data
Gaming Information
Information about your activity on the platform:
- Play history and favourite games
- Betting patterns and amounts
- Win and loss records
- Bonus and promotion usage details
- Responsible gaming settings
2 How Information Is Collected
tk69 collects your information through various methods. We always ensure transparency and information is collected with your knowledge:
Information Provided Directly
When you create an account on tk69, fill in a registration form, make a deposit or withdrawal, contact customer support, or take part in a promotion — you are directly providing us with information. This information is given voluntarily and is used to ensure the quality of our services.
Automatically Collected Information
Through our server logs and tracking technologies, we automatically collect technical information. This includes IP addresses, browser information, page browsing patterns, and gaming session details. This information is used to improve the security and performance of the platform.
Cookies and Similar Technologies
tk69 uses cookies to improve your browsing experience. Cookies are small text files stored on your device. They are used to remember your login state, provide a personalised experience, and ensure the security of the platform. You can manage cookies through your browser settings, though this may affect the availability of some services.
3 Purpose of Information Use
tk69 uses collected information only for specific, lawful, and clearly defined purposes. We never sell your information or transfer it to third parties without reason.
Service Delivery
Your information is used to manage your account, process transactions, determine bonus eligibility, and provide customer support.
Security and Fraud Prevention
Your information is needed to ensure account security, detect suspicious activity, and comply with anti-money laundering regulations.
Responsible Gaming
Your information is used to analyse your gaming patterns in order to identify potentially problematic behaviour and provide assistance where needed.
Communication and Notifications
It is used to inform you about transaction confirmations, promotional offers, security alerts, and service updates.
Platform Improvement
It is used to analyse user experience to improve services, add new games and features, and resolve technical issues.
Legal Obligations
Information is retained to comply with applicable laws and regulations, respond to requests from regulatory authorities, and establish or defend legal claims.
4 Information Sharing and Disclosure
tk69 does not sell your personal information. However, in certain specific circumstances, limited information may be shared with our trusted partners:
Service Provider Partners
Limited necessary information is shared with third-party organisations that assist us in providing payment processing, identity verification, technical infrastructure, and customer support services. These partners are contractually bound to uphold our privacy standards and may only use the information they receive for the specified purposes.
Legal Obligations
We may be required to disclose your information under a court order, a lawful request from a government or regulatory authority, or as required by applicable law. In such cases, we will endeavour to notify you in advance wherever possible, unless prevented from doing so by legal obligation or security reasons.
Security and Protection
To prevent fraud, money laundering, or other illegal activity, and to protect the rights and property of tk69 and its users, relevant information may be shared with the appropriate authorities.
5 Data Security Measures
tk69 has put in place industry-standard technical and organisational measures to ensure the security of your personal information. Our security practices include:
🔐 SSL/TLS Encryption
All data transmission between your browser and our servers is protected by high-strength SSL/TLS encryption. This ensures that no one can intercept or read your information while it is being transferred.
🛡️ Data Encryption
Sensitive information such as passwords and financial details is stored in encrypted form in our database. This information cannot be read directly even within internal systems.
🔑 Access Control
Access to your information is strictly controlled on a need-to-know basis. Only authorised staff can access the information necessary to carry out specific tasks.
🔍 Regular Security Reviews
Regular audits and vulnerability assessments are conducted to ensure the security of our systems. Any potential security issues are identified and resolved promptly.
Important: No data transmission over the internet is 100% secure. We make every effort to protect your information, but we cannot guarantee the complete security of any transmission. It is your responsibility to keep your account password secure.
6 Data Retention Period
tk69 retains your personal information only for as long as necessary. The retention period depends on the type of information and the purpose for which it is held:
- Account Information: For as long as your account is active and for a defined period after closure as required by legal obligations.
- Transaction Information: Retained for generally up to 5 years in compliance with financial regulations and anti-money laundering laws.
- Gaming History: For as long as necessary to ensure responsible gaming and for the resolution of disputes.
- Technical Logs: Retained for a limited period for security analysis and troubleshooting.
- Communication Records: For as long as necessary for customer support activities and potential dispute resolution.
When the retention period ends, your information is securely deleted or permanently anonymised.
7 Your Rights
You have several important rights over your personal information at tk69. We respect these rights and are committed to helping you exercise them:
Right of Access
You have the right to receive a copy of the information we hold about you. Contact our support team to make this request.
Right to Rectification
You have the right to request the correction of any inaccurate or incomplete information we hold about you.
Right to Erasure
In certain circumstances, you have the right to request the deletion of your personal information, though this may be limited due to legal obligations.
Right to Restrict Processing
In certain circumstances, you have the right to request that the processing of your information be restricted.
Right to Data Portability
You have the right to receive the information we hold about you in a structured, machine-readable format.
Right to Withdraw Consent
If you have agreed to the processing of your information on the basis of consent, you have the right to withdraw that consent at any time.
To exercise any of the above rights, contact us through our 24/7 live chat support or by email at ([email protected]). We will respond to your request within a reasonable time.
8 Marketing Communications
With your consent, we may inform you about promotional offers, bonus updates, and new tk69 services. You give consent to receive these communications at the time of registration, but you can change this at any time.
Opt-Out Method
To opt out of marketing communications, you can follow the methods below:
- By clicking the "Unsubscribe" link in email messages
- By changing your notification preferences in your account settings
- By sending a direct request to our customer support
Please note that even if you stop marketing communications, transaction confirmations, security alerts, and important account-related messages will continue to be sent.
9 Protection of Minors
tk69 provides services only to those aged 21 and above. We do not intentionally collect personal information from anyone under the age of 21. We follow an age verification process at the time of registration.
If we learn that a person has opened an account while under the age of 21, that account will be closed immediately and the associated information will be deleted.
10 Changes to the Policy
tk69 may update this Privacy Policy from time to time. Revisions to the policy may be necessary due to service improvements, legal changes, or the introduction of new technologies.
Notification of Changes
If we make any significant changes to this policy, we will:
- Update the "Last Updated" date at the top of this page
- Send a notification to your registered email address
- We will show a notification when you log in to the platform
If you continue to use the platform after a policy change, you will be considered to have agreed to the revised policy. We recommend that you review this policy regularly.
11 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our data protection team is ready to answer all your questions:
Live Chat: 24/7 support available directly in Bengali
Email: [email protected]
We will review your request and respond within a reasonable time. Complex requests may take longer, but we always try to respond as quickly as possible.